General

Do I need a Stripe account?
We use Stripe as our payment processor. No need to create account beforehand because upon completing your first equipment purchase you will be automatically...
Sun, 25 Apr, 2021 at 2:37 PM
How do I register a dispute?
For North American buyers only, if your equipment has arrived in different conditions than described or you feel the equipment has been misrepresented, you ...
Sun, 25 Apr, 2021 at 1:17 PM
What do I do if I don’t like my new purchase?
We would hate to hear you are unhappy with your purchase, so we ask sellers to ensure that they supply accurate equipment condition descriptions and informa...
Sun, 25 Apr, 2021 at 1:12 PM
How do I buy multiple items together?
If you would like to purchase multiple items in one transaction, it can be done by adding the equipment to your cart and purchasing all items at asking pric...
Sun, 25 Apr, 2021 at 1:34 PM
Can someone help me set up my equipment?
We work with several consultants who may be able to help you with setting up your farm, depending on your location and budget.  Hit  “Consulting” under ...
Sun, 25 Apr, 2021 at 2:37 PM
How do I complain about a listing?
If you come across a listing you would like to make a complaint about, feel free to open a support ticket detailing your issue. 
Sun, 25 Apr, 2021 at 1:44 PM
Can you find me equipment?
Yes, we can help you find the perfect equipment for your indoor farm! Let us know what you are looking for by complete this form and we'll do our b...
Sun, 25 Apr, 2021 at 2:24 PM
What do I do if the seller doesn't respond to me?
Before Purchase When communicating with sellers about equipment or offers, it is possible you may not always receive a response.  It is 100% up to the sell...
Sun, 25 Apr, 2021 at 2:23 PM